Thank you for choosing AUSTIN SHAN LLC for your shopping. We are committed to providing our customers with a satisfying shopping experience. If you are not satisfied with your plush toy purchase, we offer a flexible refund and exchange policy. Please carefully read the following refund terms to understand our return and exchange process.
Refund Conditions
You can request a refund within 30 days of receiving your item.
All returned items must be unused and in their original packaging with all tags and accessories included.
Returns due to personal reasons (such as incorrect selection) are not accepted. For exchanges, the customer is responsible for shipping costs.
Return Process
Requesting a Return:
Please contact us via our customer service email [email protected] and provide your order number and reason for return.
Return Confirmation:
After receiving your return request, we will process and respond within 1-2 business days to confirm whether you meet the return conditions.
Preparing for Return:
If your return request is approved, please pack the item in its original packaging, ensuring all accessories and tags are included.
Ship the item back to the following return address: 2980 CREEK BEND DR APT 4212, NEW BRAUNFELS, TX 78130
Exchange Policy
To exchange an item, please follow the return process described above and specify the item you wish to exchange for when submitting your request.
Once we receive your returned item and confirm it meets the conditions, we will process the exchange request and create a new order to ship the replacement item. Please note that new shipping costs will be borne by the customer.
Refund Processing Time
Once we receive and inspect the returned item, the refund will be processed to your payment account within 5-7 business days.
Refunds will be issued to your original payment method, and bank processing times may vary.
We appreciate your support of AUSTIN SHAN LLC and look forward to providing you with quality products and services!